1. About shared use of personal information
We will share your personal information as follows:
Personal information:
Your home address, fullname, date of birth, gender, company address, annual income, postal code, telephone number, fax number, email address, bank account, payment history, rental property’s name, location, photo, repair history, etc.
Name, contact, and the person in charge of personal information management
Same as the ＜Inquiry reception desk＞ in 8. below (Representative: Shigeo Sosa)
2. Sharing personal information with third parties
We will not provide your personal information to third parties, except when we outsource the handling of personal information to a contractor within the scope necessary to achieve the purpose of use, or when any of the following cases apply. For the third parties described in (2) and (3), the personal information described in (1) above may be provided in writing, orally, or via the Internet, etc., within the scope of each purpose of use described in (2) above. However, unless it is legally required, we will stop providing the information under the customer's request.
About customers
① When the customer has given consent in advance
② When providing statistical data or other data in a form that does not allow the customer to be identified
③ When required by law
④ When necessary to protect human life, body, or property, and it is difficult to obtain the customer's consent
⑤ When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the customer's consent
⑥ When it is necessary to cooperate with the national or local government in carrying out legally required business, and obtaining the customer's consent may hinder the performance of said business
⑦ When it falls under (2) or (3) below
About the owners of properties under our management
In order to achieve the purpose of the contract with the owner, the owner's personal information, other than that mentioned in (1) above, will be provided to the following parties in writing, on the internet, and through other advertising media, including the owner's name and information about the rental property they own.
① Construction companies that will carry out repairs when repairs become necessary at the rental property
② Real estate agents
③Sub-lessees, tenants, residents, their guarantors, customers who will be emergency contacts/guarantors, and prospective tenants
④ Companies that advertise rental properties
About leaseholders, tenants, and guarantors for rental properties
Personal information of leaseholders and tenants will be provided in writing and verbally to the following persons, other than those listed in (1) above, in order to achieve the purpose of the contract with the leaseholders and tenants.
① When repairs become necessary for a rental property, the contractor who will carry out the repairs.
② The owner of the rental property.
③ The neighborhood association that has jurisdiction over the rental property.
④ When using deductions for rent and common area charges for the rental property, the financial institution that will be entrusted with the deductions.
⑤ When adding a credit function to the key to the rental property, the financial institution that provides the credit function.
⑥ When a guarantor company is entrusted with the guarantor contract, the guarantor company that will provide the guarantor.
⑦ When conducting a tenant screening prior to the conclusion of a rental contract, the credit information agency that will conduct the credit investigation.
⑧ When our company or the landlord has concluded an insurance contract with an insurance company in which the contract holder or tenant is the insured, the insurance company.
⑨ When a person who wishes to purchase a rental property sold by our company requests the provision of the information for investigation and consideration (including identity verification, credit investigation, and rights investigation, etc.), the said purchaser.
⑩ When providing the information to a third party to the extent necessary for other rental property contracts and operations.
However, we will also provide personal information of guarantors to those listed above in ⑦, ⑨, and ⑩.
3. Disclosure of Personal Information
If a customer would like to disclose their own personal information or the record of the provision of their personal information to a third party, we will first verify that the request is made by the person himself/herself or his/her representative, and then proceed with the request by law, within a reasonable period and scope.
4. Correction of personal information
If a customer would like to correct, add, or delete their own personal information, we will first verify that the request is made by the person himself/herself or his/her representative, and then proceed with the request by law, within a reasonable period and scope.
5. Suspension of use of personal information
If a customer would like to suspend using or delete their own personal information, or to suspend providing it to a third party, we will first verify that the request is made by the person himself/herself or his/her representative, and then proceed with the request by law, within a reasonable period and scope.
6. Procedures to requests for disclosure.
Requests regarding 5, 6, and 7 above, as well as inquiries regarding personal information, will be accepted by the following procedures.
[Reception Procedure]
For various requests such as disclosure, please submit the invoice specified by our company. For various requests, please contact us by email. In addition, our reception hours are from 9:00 am to 6:00 pm, Monday to Friday, excluding our company holidays.
＜Inquiry reception desk＞
〒160-0023 6-11-3 Nishi-Shinjuku, Shinjuku Ward, Tokyo
Daiwa Living Co., Ltd. Inquiry reception desk
Reception hours: 9:00am - 6:00pm (excluding Saturdays, Sundays and public holidays)
Email address: lv-cs＠daiwaliving.co.jp
＜Main information provided at the inquiry reception desk＞
① Procedures for disclosure of personal information
② Procedures for disclosure of personal information by mail
③ Matters concerning our specified invoice
*We will explain ① to ③ above.
*We also welcome any other questions, opinions, and consultations.
＜Required documents for various requests＞
When making various requests such as disclosure by the person himself/herself or his/her representative, please submit the documents listed below to verify your identity as the person himself/herself or his/her representative.
Please note that documents can only be submitted by mail.
[Required Documents]
①The person himself/herself
・Invoice (specified by our company)
・Two official identification documents (such as a copy of a driver's license and residence card)
②The representative
・Invoice (specified by our company)
・Letter of attorney (with the person's official seal and a seal certificate attached)
・ Two official identification documents of the representative (such as a copy of a driver's license and residence card)
＜Fees＞
We will respond to all requests in writing. If you would like to have your response sent by mail, we will use registered mail, so please pay the actual cost of postage.
For requests for disclosure of personal information only, a fee will be charged 1000 yen (excluding consumption tax, etc.) for each item requested.
