Daiwa Living Co.,Ltd Privacy Policy
Daiwa Living Co.,Ltd (“Company”) collects personal information from many people (“Customer”) through our business and related activities, etc. This Privacy Policy is meant to help you understand how we handle your information.
Our Basic Policy on the Protection of Personal Information
We recognize the importance of protecting personal information and believe that the appropriate use and protection of such personal information is the basis of our business activities as well as our social responsibility, and we will implement activities to further ensure trust based on the following policy.
1. Clarification of Purpose of Use
When we ask you to provide us with personal information, we will clarify the purpose of its use and use it only within the scope of that purpose.
2. Restrictions on Provision to Third Parties
We will not provide your personal information to any third party without your permission, except to fulfill our contractual responsibilities or for other legitimate reasons.
3. Strict and proper management
We strive to manage personal information safely and appropriately by implementing security measures to prevent risks such as unauthorized external access to personal information and the loss, destruction, falsification, or leakage of personal information.
Handling of Customers' Personal information
1. What information we collect about you
We may collect personal information such as name, address, postal code, telephone number, fax number, and e-mail address necessary for communication with customers through catalogue requests, questionnaires at site tours of new rental housing, questionnaires via the internet, flyer distribution, postal mail, business meetings with sales representatives, signing the contracts, etc. (if your information is provided in writing, please includes each item that is planned to be included in that document)
We may also collect personal information such as names of real estate title holders, names of corporate representatives, telephone numbers, addresses, and names from publicly available media such as real estate registries, commercial registries, and telephone directories.
2. Purpose of Personal data collection
We will comply with the Personal Information Protection Law and use customers' personal information for the purpose of providing information and proposals, concluding and fulfilling contracts, providing after-sales service, contacting and communicating with customers, developing new products and services, and providing information that may be beneficial to customers in relation to the following businesses* conducted by our company or our group companies.
Real estate management, leasing, leasing agency/intermediary, building equipment maintenance, remodeling, non-life insurance agency, product sales, development of housing complexes, condominiums, commercial stores, etc., construction, real estate subdivision, trust, environment and energy, hotel, interior, communications, internet-related and other businesses.
Along with sales activities and contract implementations, below are the specific purposes for which we use the information we collect about you.
About Customers
- To receive feedback from customers
- To respond to customer inquiries and requests for information materials, etc.
- To conduct market research and develop new products and services
- To provide information of events, seminars, campaigns, membership services, etc.
- To send e-mail distribution services or deliver periodicals
- To send information of products and services provided by us or our business partners
- To confirm the contents of accounting audits
- For other purposes incidental or related to our business
- To conduct joint use as described in 3. below
- To provide information to third parties as described in 4. below
About the owners of our properties
- Same as (1) above
- To enter into a lease contract with a sub-lessee or lessee
- To use rental property information to search for sublessees, lessees, or prospective tenants
- To advertise rental property information on the Internet or other advertising media
- To provide information of rental properties to real estate agents and prospective tenants.
For membership registers, contract holders, tenants, guarantors, emergency contacts, and guarantors for properties managed by our company
- Same as (1) above
- To conduct tenant screening before entering into a rental contract
(If you apply for a tenancy again after the tenant screening or contract termination, we will use your past transaction history)
About job applicants
- To carry out appropriate selection procedures
- To contact and communicate with applicants and for our recruitment process
- For purposes incidental or related to ① and ②
3. About shared use of personal information
We will share your personal information as follows:
Personal information:
Your home address, fullname, date of birth, gender, company address, annual income, postal code, telephone number, fax number, email address, bank account, payment history, rental property’s name, location, photo, repair history, etc.
Scope of joint users (in no particular order)
Daiwa House Industry Co., Ltd.* Daiwa House Rental Reform Co., Ltd.*
Daiwa Estate Co., Ltd. D.U-NET Co., Ltd.
Daiwa Living Trust Co., Ltd. Daiwa Living Care Co., Ltd.
*Daiwa House Industry Co., Ltd. and Daiwa House Rental Reform Co., Ltd. will only jointly use personal information of owners.
Purpose of use:
Same as 2.(1) above (excluding ⑨ ⑩)
Name, contact, and the person in charge of personal information management
Same as the <Inquiry reception desk> in 8. below (Representative: Shigeo Sosa)
4. Sharing personal information with third parties
We will not provide your personal information to third parties, except when we outsource the handling of personal information to a contractor within the scope necessary to achieve the purpose of use, or when any of the following cases apply. For the third parties described in (2) and (3), the personal information described in (1) above may be provided in writing, orally, or via the Internet, etc., within the scope of each purpose of use described in (2) above. However, unless it is legally required, we will stop providing the information under the customer's request.
About customers
- When the customer has given consent in advance
- When providing statistical data or other data in a form that does not allow the customer to be identified
- When required by law
- When necessary to protect human life, body, or property, and it is difficult to obtain the customer's consent
- When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the customer's consent
- When it is necessary to cooperate with the national or local government in carrying out legally required business, and obtaining the customer's consent may hinder the performance of said business
- When it falls under (2) or (3) below
About the owners of properties under our management
In order to achieve the purpose of the contract with the owner, the owner's personal information, other than that mentioned in (1) above, will be provided to the following parties in writing, on the internet, and through other advertising media, including the owner's name and information about the rental property they own.
- Construction companies that will carry out repairs when repairs become necessary at the rental property
- Real estate agents
- Sub-lessees, tenants, residents, their guarantors, customers who will be emergency contacts/guarantors, and prospective tenants
- Companies that advertise rental properties
About leaseholders, tenants, and guarantors for rental properties
Personal information of leaseholders and tenants will be provided in writing and verbally to the following persons, other than those listed in (1) above, in order to achieve the purpose of the contract with the leaseholders and tenants.
- When repairs become necessary for a rental property, the contractor who will carry out the repairs.
- The owner of the rental property.
- The neighborhood association that has jurisdiction over the rental property.
- When using deductions for rent and common area charges for the rental property, the financial institution that will be entrusted with the deductions.
- When adding a credit function to the key to the rental property, the financial institution that provides the credit function.
- When a guarantor company is entrusted with the guarantor contract, the guarantor company that will provide the guarantor.
- When conducting a tenant screening prior to the conclusion of a rental contract, the credit information agency that will conduct the credit investigation.
- When our company or the landlord has concluded an insurance contract with an insurance company in which the contract holder or tenant is the insured, the insurance company.
- When a person who wishes to purchase a rental property sold by our company requests the provision of the information for investigation and consideration (including identity verification, credit investigation, and rights investigation, etc.), the said purchaser.
- When providing the information to a third party to the extent necessary for other rental property contracts and operations.
5. Disclosure of Personal Information
If a customer would like to disclose their own personal information or the record of the provision of their personal information to a third party, we will first verify that the request is made by the person himself/herself or his/her representative, and then proceed with the request by law, within a reasonable period and scope.
6. Correction of personal information
If a customer would like to correct, add, or delete their own personal information, we will first verify that the request is made by the person himself/herself or his/her representative, and then proceed with the request by law, within a reasonable period and scope.
7. Suspension of use of personal information
If a customer would like to suspend using or delete their own personal information, or to suspend providing it to a third party, we will first verify that the request is made by the person himself/herself or his/her representative, and then proceed with the request by law, within a reasonable period and scope.
8. Procedures to requests for disclosure.
Requests regarding 5, 6, and 7 above, as well as inquiries regarding personal information, will be accepted by the following procedures.
[Reception Procedure]
For various requests such as disclosure, please submit the invoice specified by our company. For various requests, please contact us by email. In addition, our reception hours are from 9:00 am to 6:00 pm, Monday to Friday, excluding our company holidays.
<Inquiry reception desk>
〒160-0023 6-11-3 Nishi-Shinjuku, Shinjuku Ward, Tokyo
Daiwa Living Co., Ltd. Inquiry reception desk
Reception hours: 9:00am - 6:00pm (excluding Saturdays, Sundays and public holidays)
Email address: lv-cs@daiwaliving.co.jp
<Main information provided at the inquiry reception desk>
- Procedures for disclosure of personal information
- Procedures for disclosure of personal information by mail
- Matters concerning our specified invoice
We will explain ① to ③ above.
We also welcome any other questions, opinions, and consultations.
<Required documents for various requests>
When making various requests such as disclosure by the person himself/herself or his/her representative, please submit the documents listed below to verify your identity as the person himself/herself or his/her representative.
Please note that documents can only be submitted by mail.
[Required Documents]
-
The person himself/herself
Invoice (specified by our company)
Two official identification documents (such as a copy of a driver's license and residence card)
-
The representative
Invoice (specified by our company)
Letter of attorney (with the person's official seal and a seal certificate attached)
Two official identification documents of the representative (such as a copy of a driver's license and residence card)
<Fees>
We will respond to all requests in writing. If you would like to have your response sent by mail, we will use registered mail, so please pay the actual cost of postage.
For requests for disclosure of personal information only, a fee will be charged 1000 yen (excluding consumption tax, etc.) for each item requested.
Handling of personal information on the website
1. Handling of personal information on this website
- We will manage personal information appropriately by our Privacy Policy “Handling of Personal Information of Customers.”
- Personal information that customers provide to us and register through the website will be handled by the Privacy Policy "Handling of Personal Information of Customers" except for use, restrictions on provision to third parties, contact information, etc. that are notified individually on each website.
- If you have any questions or inquiries regarding the personal information you have provided or registered to our company through the websites, please contact the reception desk specified on each website or the personal information inquiry reception desk.
- We will comply with relevant laws, regulations, and other standards, and will strive to continuously improve and enhance our efforts to protect personal information in accordance with changes in the environment.
2. How to use cookies on our website
We use Cookies, a technology that enables the web server to identify your device by storing certain files on your device when you access a website.
We use cookies only to improve the convenience of our customers on our website, ensure the security of our web server, evaluate the content of our website, and do not record private information such as your name or contact details. Cookies also do not affect your device, or the information stored on your device.
You can disable the cookie function by changing the settings of your browser, but this will result in you not being able to use all or part of services on our webpage.
Cookies are a function that sends data from a web server to your browser and refers to the contents of that data. Please note that "Cookies" do not collect personal information about visitors.
Revised on April 1, 2023
President of Daiwa Living Co., Ltd.
Shigeo Sosa
D-WORK PLACE Term of use
By using "D-WORK PLACE" (hereinafter referred to as the "Facility") operated by Daiwa Living Vietnam Co., Ltd., you acknowledge that you have read, understood, and agreed to these Terms of Use.
Article 1 (Purpose of this Term of Use)
The purpose of these Terms of Use is to maintain the environment and order within the facility of "D-WORK PLACE", thereby ensuring the safe and comfortable use of the Facility by all users.
Article 2 (Changes to Terms of Use)
These terms may be revised. In the event of any revisions, each user will be notified by email. All users shall comply with the updated terms.
Article 3 (Service plan)
The service plans under these terms of use are as follows:
- Monthly private office
- Monthly hot desk
- Temporary hot desk
- Temporary private office
- Meeting room
- Phone booth
- Event space
Article 4 (Basic Utilities)
1. Monthly Private Office
- 24/7 access
- Wi-Fi and wired LAN
- Key card (based on the number of seats)
- Coworking space access (business hours only)
- Facility address available for business registration
- Kiosk access (during business hours only)
- Landline phone (internal calls only; external calls require separate contract)
- Meeting rooms, phone booths, event space (charged; reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged, for monthly contract only)
- Guest access on weekdays (8:00–17:00 weekdays)
- Mail and parcel handling
Note: “Kiosk” refers to the high counter.
2. Monthly Hot Desk
- Access: Weekdays 8:00–17:00 (closed on weekends/public holidays)
- Wi-Fi
- Key card
- Access limited to coworking space only
- Each contract corresponds to one user only
- Facility address not available for business registration
- Kiosk available (during business hour only)
- Meeting rooms, phone booths, private offices, and event space available (charged, reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged, reservation required)
- Office equipments (e.g., charging cables, monitors) are provided free of charge
3. Temporary Hot Desk
- Access: Weekdays 8:00–17:00 (closed on weekends/public holidays)
- Wi-Fi
- Key card
- Coworking space access only
- Online registration and payment required via D-WORK PLACE website
- Facility address not available for business registration
- Kiosk available (during business hour only)
- Meeting rooms, phone booths, private offices, and event space available (charged, reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged)
- Office equipments (e.g., charging cables, monitors) are provided free of charge
4. Temporary Private Office
- Access: Weekdays 8:00–17:00 (closed on weekends/public holidays)
- Wi-Fi
- Key card (limited to the number of seats)
- Coworking space not included
- Online registration and payment required via D-WORK PLACE website
- Facility address not available for business registration
- Kiosk available (during business hour only)
- Meeting rooms, phone booths, private offices, and event space (charged, reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged)
- Office equipments (e.g., charging cables, monitors) are provided free of charge
5. Meeting room
- Access: Weekdays 8:00–17:00 (closed on weekends/holidays)
- Wi-Fi
- Key card
- Coworking space not included
- Online registration and payment required via D-WORK PLACE website
- Facility address not available for business registration
- Kiosk available (during business hour only)
- Phone booths, private offices, and event space (charged, reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged)
- Guest access on weekdays (8:00–17:00)
- Office equipments (e.g., charging cables, monitors) are provided free of charge
6. Phone booth
- Access: Weekdays 8:00–17:00 (closed on weekends/ public holidays)
Maximum of 2 hours per session
- Wi-Fi
- Key card
- Phone booths cannot be reserved separately - must be booked together with coworking space
- Online registration and payment required via D-WORK PLACE website
- Facility address not available for business registration
- Kiosk available (during business hour only)
- Meeting room, private offices, and event space available (charged, reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged)
- Office equipments (e.g., charging cables, monitors) are provided free of charge
7. Event space
Limited to monthly rental office contracts
- Access: 17:00-20:00 (Weekdays and Saturdays) or 08:00-20:00 (Sundays and holidays)
- Wi-Fi and key card provided
- Coworking space available
- Online registration and payment required via D-WORK PLACE website 30 days in advance
- Facility address not available for business registration
- Kiosk available
- Meeting room, private offices, phone booths and event space available (charged, reservation required)
- Printing (charged)
- Locker (charged; reservation required)
- Car and motorbike parking (charged)
- Office equipments (e.g., charging cables, monitors) are provided free of charge
Article 5 (Individual and Corporate Use)
- Individual Users
If one is registered as an individual, only that person can use the facility. - Corporate Users
In the case of a corporation or organization, registered officers and employees of the "corporate registrant" may use the facility. Non-employees may use the facility only with special permission. After moving in, all user information must be submitted via the designated form. - Both Individual and Corporate Users are responsible for the actions of themselves and their associated users. They must ensure no harm is caused to the facility or third parties. In case of damage to the facility or third parties, the registrant shall bear full liability for compensation.
Article 6 (Changes to Registered Users)
If there are any changes to the registered information of an individual or corporate user, or if the registered user is to be changed, such changes must be made in advance via the “My Page” on the official D-WORK PLACE website.
We shall not be held liable for any disadvantages resulting from failure to notify or complete the necessary procedures.
Article 7 (Purpose of Use and Business Activities)
This facility may only be used for the business activities and purposes previously notified by the individual or corporate user. Any changes to the business content must be notified in writing in advance.
If unreported business activities are conducted, or if the updated content is deemed inappropriate for the facility, use may be suspended immediately without prior notice.
Additionally, under no circumstances may the name "D-WORK PLACE" be used for business purposes.
Article 8 (Usage Period)
- The usage period shall be determined based on the type of use—either temporary use or a monthly contract.
- For monthly contracts, the usage period shall be as specified in the contract.
Article 9 (Transfer of Eligibility)
Users may not transfer, assign, or lend all or part of their rights under a temporary use or monthly contract to any third parties.
Article 10 (Security Deposit)
- For monthly contracts, a security deposit equivalent to one month’s rent (excluding tax) must be transferred to the designated account prior to contract execution. The deposit will be consider received upon confirmation of the transfer, and a receipt will be issued.
Please note that VAT invoices cannot be issued. Payment may also be made by credit card, debit card, or other electronic payment. - The security deposit will be fully refunded, without interest, after confirming that no financial obligations remain at the time of contract termination.
Article 11 (Payment of Monthly Rent and Service Fees)
- Payment of Monthly rent and service fee:
Monthly rent and service fees shall be paid in accordance with the selected usage type. - For Temporary Use
Users must register an account on the official D-WORK PLACE website, complete the reservation, and make payment in advance to access the services. - For Monthly Contract
Initial Fee:- Payment must be made using the method designated by Daiwa Living Vietnam. All transfer fees shall be paid by the user.
- If payment is not confirmed within one month after the due date, the unpaid amount will be added to the next month’s invoice.
- Rent is not subject to pro-rata calculation at the start or end of the contract period.
- The full monthly rent stated in the contract must be paid each month.
- In addition to rent, any additional charges incurred from using paid services must be covered by the user. Prices for such services are subject to change.
- Payment request will be issued by the 10th of each month, covering that month's rent and any incidental charges from the previous month. Payment must be made by the 25th of the month (or the previous business day if the 25th falls on a bank holiday).
- Accepted payment methods include credit card, debit card, e-money, or bank transfer to a designated account.
A VAT invoice will be issued upon receipt of payment. - Bank account details can be confirmed on D-WORK PLACE website.
- Changes to Payment Methods or Contract Details
Modifications such as payment method or contract amendments can be made at any time through "My Page" on the D-WORK PLACE official website. - Costs Associated with Changes
Fees may apply for contract changes, cleaning upon move-out, and other related services.
Article 12 (Value Added Tax (VAT) and Transfer Fees)
VAT and other applicable taxes will be added to all temporary usage fees, monthly rent, and other service charges. In addition, any costs associated with the payment process, including bank transfer fees or related charges, shall be borne by the user.
Article 13 (Revision of Fees)
In the event of significant changes in economic conditions—such as fluctuations in public taxes, prices, or other relevant factors—we reserve the right to revise fees related to temporary use, monthly contracts, and paid services, even during the period of facility use.
Article 14 (Late Charges)
In the event of delayed payment for a monthly contract, a late charge will apply as follows:
- Late Payment Interest Rate: 15% per year
- Calculation Method:
Late Charge = Invoice Amount × 15% ÷ 365 × The number of Days OverDue
Article 15 (Monthly Contract Termination/ Early Termination)
- Termination Procedure:
Termination requests, including for partial termination of the contracted area, must be submitted via email. - Notice Period and Effective Termination Date:
- Termination requires one month’s prior notice.
- If the Termination request is received by the end of the month, the contract will terminate at the end of the following month.
Example: Request submitted between December 1–31, 2025 → Termination effective January 31, 2026
Example: Request submitted between December 21, 2025 – January 20, 2026 → Termination effective February 28, 2026 - Once a request is confirmed, the Termination date cannot be changed for any reason.
- Cleaning Fees upon Termination
- A cleaning fee will be charged at the time of Termination.
- The amount is stated in the D-WORK PLACE lease agreement.
- Even if you terminate only part of the contracted area, the cleaning fee for that area will still apply.
- The cleaning fee will be charged the month following your termination request. Please pay by the specified method.
- Early Termination
- Written notice is required at least three months in advance.
- However, User can terminate immediately by paying three months' monthly rent and any additional fees incurred from the day after you request termination until the termination date.
Article 16 (Immediate Termination of Monthly Contract and Compensation for Damages)
- If the Facility User commits any of the following acts or circumstances, the Facility may immediately terminate the Monthly Contract without prior notice. The Facility User shall also be liable for any resulting damages to the Facility:
- Delinquency: Failure to pay the monthly rent or any other contractual payments for a period exceeding one (01) month.
- Breach of Contract: Violation of any provision of this Agreement, other than those specified above.
- Administrative Disposition: Suspension of business operations or revocation of licenses/registrations by a relevant regulatory authority.
- Dissolution: Dissolution of the company for reasons other than a merger.
- Legal Proceedings: Filing of a petition for provisional seizure, provisional disposition, compulsory execution, auction, or similar legal measures; filing of a petition for suspension of transactions at a bill clearing house; default on tax or other public charges; or any comparable legal situation.
- Business ínolvency: Suspension of payments, insolvency, or any situation indicative of business failure; filing or initiation of bankruptcy, corporate reorganization, or civil rehabilitation proceedings.
- Acts Damaging Credibility: Conduct that significantly impairs the User's business credibility.
- Association with Anti-Social Forces: If it is found that the Facility User, or any of their agents, employees, or individuals with substantial control, is or has been affiliated with anti-social forces, such as organized crime groups.
- Involvement with Criminal Proceeds: If the Facility User is found to have concealed or accepted criminal proceeds, is suspected of such activities, or is involved in transactions with parties engaged in such acts.
- Association with Debt Collectors Engaging in Illegal Practices: If the Facility User is found to be connected to individuals or entities engaging in illegal or excessive debt collection practices.
- Affiliation of Concerned Parties: If it is discovered that any of the Facility User’s officers, employees, parent company, or affiliated companies fall under any of the categories listed in Items 8 to 10 above.
- Improper Use of Facilities: Conduct by the User or its agents, employees, contractors, visitors, or customers that exceeds the normal and permitted use of the facility.
- Criminal or Immoral Conduct: Participation in or assistance with criminal acts, or any conduct that is immoral, unethical, or contrary to public order and standards of decency.
- Damage to Property: If the Facility User soils, damages, or loses office property, equipment, or shared/common areas and facilities.
- False Declarations: Submission of false information or declarations to the Company.
- Defamation: Statements or actions that damage the reputation of the facility, whether made inside or outside the premises.
- Poor Business Performance: Situations where it is objectively deemed that the User’s business is underperforming or unlikely to continue operations.
- Loss of Trust: Any other circumstances that result in a substantial loss of trust in the User.
- Post-Termination Payment Obligations:
If the contract is terminated due to any of the circumstances listed above, the User shall be required to pay a penalty equivalent to three (3) months' rent. In addition, the User shall be liable for any service fees incurred up to the date of termination. Furthermore, if any additional damages are incurred by the Company, it reserves the right to seek compensation beyond the aforementioned penalty.
Article 17 (Termination of Facility Use Due to Force Majeure)
- If all or part of the Facility becomes unusable due to a natural disaster or any other unavoidable circumstance beyond reasonable control (force majeure), the use of the Facility shall be deemed terminated. In such cases, the Facility User shall remain responsible for paying any one-time usage fees, monthly rental fees, and service fees incurred up to the date of termination.
- Neither the Facility nor the Facility User shall bear any liability for damages arising to the other party as a result of such force majeure events.
Article 18 (Evacuation and Associated Costs)
- When the use of the Facility ends for any reason, the Facility User shall vacate the occupied space in accordance with the following provisions:
- Removal of Personal Belongings: Regardless of the reason for contract termination—whether due to expiration, cancellation, or other causes—the Facility User shall remove, at their own expense, all personal belongings brought into the Facility.
- Disposal of Abandoned Property: In the event the User fails to remove their belongings, such items may be disposed of without prior notice.
- Waiver of Financial Claims: Upon vacating, the Facility User shall not claim any form of compensation, including but not limited to relocation fees, eviction compensation, or goodwill fees, regardless of reason or cause.
- Compensation for Delayed Evacuation: If a Monthly Contract User fails to vacate the Facility after the contract termination date, the user shall pay a compensation fee equivalent to twice the standard monthly fee (calculated on a daily pro rata basis) from the day following contract termination until the date of actual vacating. The user shall also be liable for any additional damages incurred by the Facility as a result of the delay.
- Restriction of Access: In the event the User fails to vacate the premises despite repeated requests, the facility reserves the right to deactivate the User’s access card(s), thereby restricting entry. The facility shall bear no responsibility for any losses or damages incurred by the User as a result.
- Suspension of Address Usage: If the User has registered the facility address as their head office, branch office, or for IRC/ERC registration purposes, they must cease such use and promptly update their registered address with the appropriate authorities.
- Cleaning Fees: At the time of vacating—or if the Monthly Contract User voluntarily changes their assigned office space—the Facility User shall be responsible for cleaning fees. If the condition of the office is deemed to be beyond normal wear and tear, the Facility shall determine additional charges through consultation, and such fees shall be borne by the Facility User.
Article 19 (Contract Renewal)
- If the monthly contract holder wishes to extend the contract beyond the maximum term of the current agreement, they must notify the facility in writing of their intention no less than three (03) months prior to the expiration of the current contract period.
- Upon receiving such notice, the facility will engage in discussions with the monthly contract holder regarding the terms of renewal. If both parties reach a mutual agreement, a new contract shall be executed.
- As a result of these discussions, the standard monthly fee and any other charges applicable to the use of the facility at the time of renewal shall be set in accordance with the rates in effect at that time.
- In the event that a contract renewal is executed, the provisions of Article 18 (regarding restoration to original condition and eviction obligations) shall not apply at the expiration of the current contract. However, upon the expiration or termination of the renewed contract, the obligations set forth in Article 18 of the original contract shall apply and must be fulfilled by the User.
Article 20 (Key Card)
- A key card shall be issued to each Facility User.
- The Facility User shall not transfer, lend, or share the key card with any person other than the registered user.
- If a person who is not a registered user uses the Facility by means of a key card, all liability and payment obligations, including usage fees, shall be borne jointly and severally by the Facility User who provided the card, the registered user who used it, and the contract holder.
- The Facility User must return the key card immediately in any of the following cases:
- When the monthly contract is terminated or canceled;
- When there is a change in the contract holder, registered user, or related information;
- When requested by the Facility for any reason.
- In the event the key card is lost or stolen, the Facility User must immediately notify the Facility and apply for a replacement. A reissuance fee of VND 200,000 (tax excluded) per card shall apply.
Article 21 (Move-Out Procedure and Key Return)
- On the day of move-out, please return your key card and cabinet key directly to a staff member. Please note that access to the facility will no longer be permitted once the keys have been returned.
- On the day of move-out, the condition of your desk or seat will be inspected in the presence of a staff member. If any damage or breakage due to user negligence is identified, repair costs may be charged.
- Please complete mail forwarding procedures by your move-out date. We are unable to forward or store any mail delivered to the facility after your departure.
- If you have registered this facility's address as your corporate or registered business address, please ensure that you update your address without delay.
- All keys for desks and cabinets must be returned.
- If the key card, desk or cabinet key is lost, damaged, or not returned by the cancellation date, you will be charged 200,000 VND (tax excluded) per card and 100,000 VND (tax excluded) per key.
* Please note that even if the card key or key is found later, any payments made will not be refunded. - If you fail to return the card key or any keys by the cancellation date, you will be charged the usage fees stated in your contract starting from the day after the cancellation date, regardless of whether or not the facility is used.
Article 22 (Prohibited Acts)
Users of this facility are prohibited from engaging in the following acts. However, these restrictions do not apply if prior written consent is obtained.
- Allow a third party to use or occupy the rental office.
- Allow anyone other than the contract party or registered users to use the private office.
- Display the name of any third party in the rental office.
- Permit unauthorized individuals, including non-contract parties, to enter the facility.
- Use the facility as a residence, lodging, or for similar purposes.
- Bring filth, explosives, flammable items, or any other dangerous materials into the facility or building.
- Keep animals within facility and building.
- Cause loss or damage to the facility's equipment or property, whether by intent or negligence.
- Engage in retail activities, gang activities, religious activities, prosititution, businesses that violate public order and good morals, and activities related to these within the facility.
- Any acts that violate the law in conducting business.
- Any acts that damage the dignity of the Facility.
- Renovate, replace, or occupy any fixtures, accessories, or equipments of the Facility without permission.
- Any acts that are deemed to be a nuisance to other users of the Facility or building, or to be a hindrance to the business of other users.
- Engage in activities that generate excessive noises or vibrations.
- Use high-power electrical appliances such as multifunction printers, heaters, heated carpets, kettles, rice cookers, hot plates, or microwaves without approval.
- Stream or watch videos for extended periods using the Facility's internet.
- Take excessive amounts of kiosk-provided amenities.
- Use personal bottles or containers with the espresso machine or water dispenser.
- Any acts that infringe on the intellectual property rights, portrait rights, privacy rights, reputation, or other rights or interests of the Facility, other users, or third parties.
- Any acts that are deemed to be disruptive to the business of the Facility.
- Smoke in areas other than those specifically designated for smoking.
- Display banners, flags, posters, signs, etc. on the building exterior, surrounding areas, or from the windows.
- Install telephones under a name other than the actual user’s.
- Engage in any other conduct deemed to violate the Facility’s Terms of Use or Service Terms.
Article 23 (Restrictions on Use of Rental Office)
If the Facility User intends to engage in any of the following activities, prior written consent from the Facility is required. All related costs shall be borne by the Facility User:
- Installation of communication lines or the connection of information terminals and communication equipment within the rented office space (e.g., telephone line installation, contracts with service providers, initial setup costs, etc.).
Note: For security reasons, D-WORK PLACE does not provide a dedicated internet line for telephones to tenants. - Any other activities that require prior approval as stipulated in the Terms of Use.
Article 24 (Compensation for Damages)
If a Facility User or any of their related parties (including agents, employees, contractors, visitors, customers, etc.) intentionally or negligently causes damage to the Facility, the building, or any of its associated equipment, or causes harm to the body or property of the Facility or any third party (including other users), the Facility User shall promptly notify the Facility and fully compensate for all damages incurred.
Article 25 (Disclaimer)
The Facility shall not be liable for any damages incurred by the Facility Users due to the following reasons:
- Damages caused by natural disasters such as earthquakes and floods, riots, labor disputes, and other acts of God.
- Damages caused by fire, theft, or equipment failure that is not caused intentionally or negligently.
- Damages caused by restrictions or interruptions to the supply of electricity, water, telephone, and communication equipment.
- Damages caused by users due to the use of the Facility's Internet or wired LAN.
- Damages caused by users through the services provided by the Facility in good faith and without negligence.
- Any other damages that cannot be attributed to the Facility.
Article 26 (Termination of use by corporations, non-use of trade name, etc.)
Corporate users may use this facility only under the registered trade name or a trade name agreed upon in advance. If the trade name differs without prior notification of change from the corporate user, or if the reported changes are inappropriate for the use of this facility, the facility may terminate the user’s right to use the facility without prior notice.
Article 27 (Notification Obligation)
- Users must immediately notify in writing of any important changes related to business registration (such as trade name, representative, business purpose, capital, etc.). Notifications can be made via "My Page" after prior registration on the D-WORK PLACE official website.
- Upon request, Users must promptly submit documents clarifying the usage and maintenance status of the Facility, etc., on a regular or individual basis, when requested.
Article 28 (Enter Rental Offices)
The Facility may enter the rental offices in order to periodically check their usage status, and to undertake necessary management measures such as facility maintenance, hygiene, and crime prevention. The Facility will try to notify the User in advance.
Article 29 (Suspension of facility use due to construction, etc.)
The Facility user agrees in advance that the rental office and all or part of the Coworking space of this facility may become unusable due to amendments to the Fire Service Act, administrative guidance from supervisory authorities, other reasons, or large-scale repairs, changes, or renovations due to equipment maintenance and management of this facility. In such cases, the user shall not make any monetary or other claims under any pretext.
Article 30 (Unconditional Termination)
- In addition to the cases set forth in Article 17, if all or part of the Facility is lost or damaged, or if it becomes impossible or difficult for the Facility User to start or continue using the Facility due to reasons not attributable to the Facility, the use of the Facility may be immediately and unconditionally terminated.
- In such cases, the Facility shall not be held responsible for any damages incurred by the Facility User. Furthermore, the Facility User shall not make any objections, compensation, or claims for damages, regardless of the reason.