[WORKSHOP] CUSTOMER UNDERSTANDING SKILLS

The Delivery Gap: 80% vs 8% A study by Bain & Company revealed a harsh truth: 80% of businesses believe they deliver a “superior” customer experience, but only 8% of customers agree. Where does your business stand in this 72% gap?

WHAT MAKES THIS WORKSHOP DIFFERENT?

Applied Science: Move past theoretical fluff. Access proven frameworks from Bain & Company, Harvard Business Review, and the Toyota Production System.

Cross-Cultural Intelligence: Custom-tailored for teams working with international clients (Japan, China, Europe, South Korea).

100% Practical: Walk away with a complete Empathy Map that you can implement within 2 weeks.

EVENT INFORMATION:

Time: 15:00 – 17:00 | Friday, June 26, 2026

Location: Dworkplace – 6th Floor, Hanoi Taisei Square, Hanoi.

Language: Vietnamese (with dual EN-VN terminology).

Capacity: Limited to 15 – 20 attendees to ensure maximum interaction and effective group coaching.

Secure your seat now to close the gap and truly understand your customers!